Northeast Ohio Regional Library System
Art of Customer Service
Date/Time
11/9/2016
10:00 AM - 11:00 AM Eastern
10:00 AM - 11:00 AM Eastern
Event Description
What is customer service and why is it important? This webinar will introduce and improve the soft skills needed to deliver truly excellent customer service. Staff and managers alike are invited to discover how patience, body language, positive language and active training can make anyone a true "artist" of customer service.
This webinar is designed for anyone who interacts with the public.
This webinar is designed for anyone who interacts with the public.
Location
Online
Via Adobe Connect
Via Adobe Connect
Contact Person
Melissa Lattanzi
(phone: 330-655-0531)
(phone: 330-655-0531)
Details
Competency: Programming
GEO Cost: $40
Bronze Cost: $36
Silver Cost: $24
Gold Cost: FREE
It’s never too late to save your library money. NEO Memberships are pro-rated! Call us today to join.
GEO Cost: $40
Bronze Cost: $36
Silver Cost: $24
Gold Cost: FREE
It’s never too late to save your library money. NEO Memberships are pro-rated! Call us today to join.
Outlook/vCalendar/Google
Click on the icon next to the date(s) to add to your calendar:
| 11/9/2016 |    |
Tell a Friend
Event Documents/Images
Art of Customer Service
E-Learning