Date/Time
11/29/2016
9:30 AM - 3:30 PM Eastern
9:30 AM - 3:30 PM Eastern
Event Description
In 2016 we find ourselves working with individuals from multiple generations, cultures and backgrounds, each with their own ideas about customer service, communication, and overall work satisfaction. This combination of work and communications styles can cause individuals to collide in the workplace. However, talking about real issues and tackling the truths and myths we experience every day will allow us to to better understand the various needs/wants of each employee and customer as well as ourselves. Participants will be encouraged and empowered to ask questions and look at the world through a new prism of appreciation for differences. During this training you will be happy to know we want you to embrace your differences and use them to create a better/stronger you, which results in a better/stronger library!
This program will enable you to:
Presenter: Valarie A. Nash, SHRM-SCP has been in the human resources field since 1993. Currently, Valarie works in the public employment sector for Summit County Children Services as Deputy Executive Director, Human Resources & Support Services.
Valarie has presented training on a variety of topics to the Stark County HR Association, Job & Family Services HR Association, Ohio Child Support Directors Association Spring Conference, Portage County JFS, Western Reserve SHRM, Medina SHRM, Eastern Stark County Safety Council, the Employment Source (Stark County Workforce Initiative), Stark County JFS, Quest Recovery & Prevention Services, Portage Lakes Career Center, University of Mount Union, Kent State University Stark Campus, Tuscora SHRM, Domestic Violence Project Inc., NEO Regional Library System, City of Canton/Summer Youth Program, Ohio Federation of Independent Colleges, and Stark State College.
This program will enable you to:
- Better understand the workplace needs, expectations and motivators of your colleagues from diverse backgrounds and different generations
- Value the unique contributions and talents possessed by each individual
- Tailor communications to meet generational expectations
Presenter: Valarie A. Nash, SHRM-SCP has been in the human resources field since 1993. Currently, Valarie works in the public employment sector for Summit County Children Services as Deputy Executive Director, Human Resources & Support Services.
Valarie has presented training on a variety of topics to the Stark County HR Association, Job & Family Services HR Association, Ohio Child Support Directors Association Spring Conference, Portage County JFS, Western Reserve SHRM, Medina SHRM, Eastern Stark County Safety Council, the Employment Source (Stark County Workforce Initiative), Stark County JFS, Quest Recovery & Prevention Services, Portage Lakes Career Center, University of Mount Union, Kent State University Stark Campus, Tuscora SHRM, Domestic Violence Project Inc., NEO Regional Library System, City of Canton/Summer Youth Program, Ohio Federation of Independent Colleges, and Stark State College.
Location
Contact Person
Melissa Lattanzi
(phone: 330-655-0531)
(phone: 330-655-0531)
Details
Competency: Communication
GEO Cost: $160
Bronze Cost: $120
Silver Cost: $ 80
Gold Cost: FREE
In addition, a $15 charge is added to everyone’s Full Day Event for lunch.
It’s never too late to save your library money. NEO Memberships are pro-rated! Call us today to join.
GEO Cost: $160
Bronze Cost: $120
Silver Cost: $ 80
Gold Cost: FREE
In addition, a $15 charge is added to everyone’s Full Day Event for lunch.
It’s never too late to save your library money. NEO Memberships are pro-rated! Call us today to join.
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Event Documents/Images
Diversity and Different Generations
Face to Face