Northeast Ohio Regional Library System
Communicating Assertively
Date/Time
3/1/2017
9:30 AM - 12:30 PM Eastern
9:30 AM - 12:30 PM Eastern
Event Description
How many times have you left a conversation wishing you had said what you were really thinking instead of holding back for fear of making the situation worse? Or have you had conversations in which you said something you later regretted? The balance between passiveness and aggressiveness—setting boundaries with others-- is a skill with which many of us struggle. Assertiveness requires appropriate timing, word choice, diplomacy and strategies that influence. This three-hour program will cover the essential skills for being assertive with colleagues, customers, managers and anyone with whom tactful, yet powerful influence is necessary. Skills to be included and practiced are:
Presenter: Deborah A. Easton, Communication Skills Consultant
Deborah Easton provides audiences with practical advice for utilizing effective communication skills. Her techniques for one-to-one interactions and group communications provide positive results. She has conducted training for organizations such as First Energy, Hyland Software and Summa Health System. Easton has been instrumental in numerous special projects, including developing performance evaluation systems and facilitating cultural change. She earned a master’s degree in speech communication and taught communication courses in Kent State University’s Department of Communication Studies and Graduate School of Management.
- Understanding what assertiveness really means
- Identifying one’s assertiveness style
- Speaking up with tact and influence
Presenter: Deborah A. Easton, Communication Skills Consultant
Deborah Easton provides audiences with practical advice for utilizing effective communication skills. Her techniques for one-to-one interactions and group communications provide positive results. She has conducted training for organizations such as First Energy, Hyland Software and Summa Health System. Easton has been instrumental in numerous special projects, including developing performance evaluation systems and facilitating cultural change. She earned a master’s degree in speech communication and taught communication courses in Kent State University’s Department of Communication Studies and Graduate School of Management.
Location
Contact Person
Melissa Lattanzi
(phone: 330-655-0531)
(phone: 330-655-0531)
Details
Competency: Communication
GEO Cost: $80
Bronze Cost: $60
Silver Cost: $40
Gold Cost: FREE
It’s never too late to save your library money. NEO Memberships are pro-rated! Call us today to join.
GEO Cost: $80
Bronze Cost: $60
Silver Cost: $40
Gold Cost: FREE
It’s never too late to save your library money. NEO Memberships are pro-rated! Call us today to join.
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Event Documents/Images
Deborah Easton
Face to Face