Date/Time
11/15/2018
9:30 AM - 3:30 PM Eastern Event Registration
Competency
Communication and Customer Service
Event Description
Some library customers are like the Red Poison Dart Frog of Costa Rica. Their behaviors are toxic! How many times a day are you dealing with angry, difficult and even downright unreasonable customers? They truly can be poisonous, if you let them!
The good news is that you can choose to not let them ruin your day or poison your “service attitude” with their venom. By using a few proven techniques and questions some of these red frog customers could actually leave feeling better! The Don’t Eat the Red Frog Crash-Course program is an interactive and fun-filled program with information, videos and experiences that you’ll be using to more effectively handle your angry and difficult customers when you return to work! Learning objectives:
Presenter: Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than fifteen years. He has presented web-based, on-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the author of two books and over 50 webinars. Location
Contact Person
Melissa Lattanzi
(phone: 330-655-0531) Details
Additional Locations
Wednesday, November 14, 2018, Ritter Public Library, Vermilion Who should attend: Circulation staff Competency: Communication and Customer Service GEO Cost: $160 Bronze Cost: $120 Silver Cost: $ 80 Gold Cost: FREE There is an additional $15 surcharge for facility use and amenities. We encourage you to register a minimum of three (3) days in advance for this event in order to ensure that we can accommodate your full participation in terms of seating, hand-outs, food, etc. It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join. Tell a Friend
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