Job Announcement List Title:
Assistant Director, Financial Aid

Post Date
2/13/2020

Expiration Date
3/14/2020

Details:
Job Opening ID: 1014260
Posting Title: Assistant Director, Financial Aid
To Apply Online: https://apptrkr.com/1823289

Description:
Salary: Negotiable to $65,000 per year depending on experience and qualifications.

Department: Financial Aid

Time Base/Hours/Units per Week: Full-time

Position Description: The Assistant Director, Financial Aid has the responsibility for providing day-to-day administration, workload management, oversight, and support for the Financial Aid Technicians. This position provides strategic guidance and coordination of the services provided by Financial Aid staff to students via phone, in-person and email. Provides oversight, direction, and workflow monitoring for Federal Verification & File review activities.

Knowledge, Skills & Abilities: Demonstrated ability to plan, coordinate, and monitor workflow and operations in a busy, high pressure student service area that includes telephony and cashiering services. Strong interpersonal communication skills including the ability to communicate with ethnically and culturally diverse communities. Ability to work effectively with peers, faculty, staff, students and the general public. Demonstrated ability to carry out assignments without detailed instructions and to analyze and evaluate situations and data, make accurate projections and/or recommendations on appropriate course of action leading to the development and improvement of services, administrative procedures or programs. Demonstrated ability to train, motivate, supervise and negotiate performance expectations with staff, utilizing effective training and reference materials emphasizing service to all customers. Demonstrated ability to interpret and apply University policies to customer problems for resolution. Effective oral and written communication skills in preparing reports and communications to students and staff. Demonstrated ability to create and analyze data and statistical reports for service and performance tracking. Knowledge of and experience with on-line student information systems, website maintenance and personal computer applications (word processing, spreadsheet, etc.). Extensive supervisory experience in an environment providing high quality customer service.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience: Bachelor's Degree and a minimum of 3 years financial aid experience. Master's degree preferred. One to two years of direct supervisory experience is preferred.

Equal Employment Opportunity: CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, medical condition, age, Vietnam era veteran status, or any other veteran's status. CSULB is an Equal Opportunity Employer.

To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at (562) 985-4101.

General Information: The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

All management and executive employees shall be required to provide a written statement to the appropriate administrator of any and all outside employment. Employees shall also provide a written statement of outside employment if a written request by an administrator is made.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Benefits: This is a management level position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, and excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance, educational fee waiver, and retirement benefits.

Background: Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

Please read the full job announcement at https://apptrkr.com/1823289. Refer to Job #1014260. CSULB is an Equal Opportunity Employer committed to excellence through diversity, and takes pride in its multicultural environment.

Employer:
California State University, Long Beach

Website:
http://www.csulb.edu/employment