Job Announcement List Title:
Financial Aid Advisor, Intermediate

Post Date
6/17/2021

Expiration Date
7/17/2021

Details:
There are three positions available. All have the same general duties, but each will have a specific program, such as Communications, Direct Loans, or Arizona Teachers Academy.

Essential Responsibilities
- Serves as the primary contact for students and parents, providing in-depth interpretation of, counseling on, and resolution of problems with financial aid packages.
- Counsels and guides students and parents about financial aid eligibility, application procedures, aid programs, costs, debt management, repayment options, as well as terms and conditions for private, state, and federal financial aid programs. Assists with the completion and submission of financial aid documents, as needed.
- Analyzes a variety of factors (financial data, family circumstances, social background, academic status, educational goals) and applies knowledge of federal/state, donor and/or institutional guidelines to determine students' eligibility for various types of financial aid.
- Determines amount of funds to award and make awards within federal/state, donor and/or institutional guidelines. Ensures the completion of applicable required documentation.
- Reviews and evaluates information provided in student appeals for adjustment or exception to financial aid awards and decides validity of appeals.
- Exercises professional judgment to authorize changes in financial aid award.
- Gathers various data to verify continued compliance and eligibility to receive aid under federal and institutional guidelines; notifies students of changes in eligibility of awards and alternatives to amend the situation.

Knowledge, Skills, & Abilities
- Knowledge of government rules, regulations, guidelines and procedures related to financial aid.
- Knowledge of higher education law, including FERPA, Title IX, HIPAA, etc.
- Skills in prioritizing and completing multiple tasks of varying complexity and urgency in a timely and efficient manner.
- Customer service skills.
- Organizational skills and strong attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Works with confidential and/or sensitive information.
- Establishes and maintains effective working relationships.
- Communicates effectively, including the ability to present to small and large groups.
- Possesses problem solving, organizational, and analytical capabilities.
- Promotes a diverse, inclusive environment.



Qualifications:
Associates or undergraduate Bachelor’s degree AND 2-4 years of relevant experience; OR,
A combination of related education, experience, and training.

Employer:
Northern Arizona University

Website:
https://in.nau.edu/human-resources/current-job-openings/