Job Announcement List Title:
Financial Aid Administrator at DigiPen Institute of Technology

Post Date
9/16/2022

Expiration Date
10/16/2022

Details:
Purpose Statement

The Financial Aid Advisor supports the mission of the Office of Financial Aid by helping students and prospective students locate and utilize resources to fund their education at the institution while adhering to regulatory requirements.

Essential Functions

Analyze and verify aid applications to ensure compliance with all state, federal financial aid, scholarship and program regulations and make awards in line with established guidelines.

Provide customer service and counsel students on Federal, State and Institutional financial aid as well as scholarship and loan options; serve as information resource for financial aid, and assigned programs.

Advise students as to satisfactory progress within their declared program of study.

Communicate with various on-campus departments through person-to-person, email, phone, Microsoft teams and written correspondence and documentation of information specific program requirements.

Interpret, review and develop program specific procedures, rules and regulations regarding Washington state aid.

Responsible for monthly authorization and reconciliation of assigned program.

Attend state and regional trainings as necessary to remain current on policies, procedures, and regulations specific to assigned program.

Serve as the first point of contact for students by helping answering inbound calls and responding to emails. Heavy phone and email volume responsibility daily.

Regularly attend webinars, meetings, and trainings to stay updated on changing policies and procedures.

Follow up on student inquiries regarding financial aid process to ensure that aid is packaged and disbursed to their accounts.

Understand and communicate the award policies and procedures and how it affects the student.

Research and understand the verification process, professional judgments, and C-codes.

Assist with monthly information sessions, open house, financial literacy workshops and College 101 courses.

Participate in a committee to evaluate institutional scholarship applications on an annual basis.

Accurately track all interactions with students and financial aid documents within our student record systems.

Identify and escalate priority issues to the appropriate resources as defined by business practices.

Promote an understanding of various financial topics among current students.

Create informational literature (posters, bulletin boards, flyers) to promote financial literacy awareness.

Update and maintain scholarship resources for students.

Understanding of math, finance, computers and DigiPen’s billing cycles.

Research student records and provide detailed information regarding tuition and fees, payment plans, etc.



Job Requirements

Excellent communication, organizational, and interpersonal skills

Must be comfortable working with others over the phone, zoom or Microsoft teams, have a clear speaking voice, and a professional and personable demeanor

Perform daily responsibilities in a professional, friendly, and efficient manner

Must be self-motivated and willing to seek out new challenges and information

Able to work independently as well as collaboratively as a team member, communicating concerns and bringing resolution to issues

Possess excellent written and verbal communication skills

Proficient with Microsoft Office tools, specifically advanced Excel features and Outlook

Must be punctual; be able to work with constant interruptions and pressure of deadlines

Willing to work evening and weekends when required

Qualifications:
Associates Degree

Previous experience in higher education

Previous experience with federal and state financial aid

Experience with Ellucian Colleague or other student information system, QuickBooks, NSLDS, FAA Access and COD

Knowledge of general accounting, tuition, and billing procedures


Comments:
Candidates will able to work remotely. On campus hours will be required during peak season, to support financial literacy efforts and to support weekend Admissions/Outreach events from time to time.

Employer:
DigiPen Institute of Technology
Contact:
Molly Walsh

Address:
9931 Willows Road NE
Redmond, WA 98052

Work Phone:
425-629-5002

Email:
molly.walsh@digipen.edu

Website:
https://digipen.hrmdirect.com/employment/job-opening.php?req=2211765&&cust_sort1=98084&#job