Customer Service Specialist 2 at Central Washington Univeristy

Job Announcement List Title:
Customer Service Specialist 2 at Central Washington Univeristy

Post Date
9/29/2022

Expiration Date
10/29/2022

Details:
The Student Financial Services Communications Center (SFS CC) Customer Service Specialist independently provides information, advice, and counsel on a variety of federal, state, and institutional financial aid and student accounts policies and procedures. The position also provides information on scholarships, loans, grants, awards, employment opportunities, and student accounts in response to requests for assistance. In this capacity, the incumbent plays a critical role in the University\'s recruitment and retention efforts.

All employees are expected to support CWUs commitment to diversity and to bring and support inclusion into the university environment.

Qualifications:
Required:

Customer service experience in a professional environment; includes resolving issues and complaints for a diverse population.

Demonstrated excellent written/oral communication skills.

Demonstrated willingness and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds and experiences.

OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position.

Preferred:

Experience working with PeopleSoft Campus Solutions.

Working knowledge of Federal/State financial aid rules and policies.

Experience providing customer service in a Higher Education environment.

Life experiences that demonstrate an ability to contribute to CWU's commitment to inclusion and diversity.

Demonstrated commitment to improving access to higher education for students through various activities.

Comments:
Customer Service Specialist 2 - Student Financial Services - Central Washington University. Full time.

For complete position description, requirements, application info, & to apply online, visit: https://careers.cwu.edu (Job ID 5231).

Screening begins 10-17-2022. CWU is an EEO/AA/Title IX/Veteran/Disability Employer.



Employer:
Central Washington Univeristy
Contact:
Alice Y Fulleton

Address:
400 E University Way

Work Phone:
5099633099

Email:
fulleton@cwu.edu

Website:
www.cwu.edu/financial-aid