Job Announcement List Title:
Director, Client Services at Northern Arizona University in Flagstaff, AZ

Post Date
9/12/2024

Expiration Date
10/12/2024

Details:
The Office of Scholarships and Financial Aid (OSFA), within the division of Enrollment Management (EM), seeks an experienced, collaborative leader to serve as the Director of Client Services. OSFA awards over $400 million in financial aid each year and this unit is responsible for the front-facing, direct student contact aspect of the department. This position plays a leadership role in the development of policies and procedures designed to maintain compliance while providing excellent customer service in all areas of financial aid. The areas of responsibility within the Client Services unit include federal, state, and institutional programs such as Federal Work-Study, Satisfactory Academic Progress, Professional Judgement appeals, TEACH Grant, Arizona Teachers Academy, Consortium Agreements, and Earn to Learn; all front-line operations and case management; and scholarships including NAU, Foundation, private, and tribal aid.

The Director of Client Services works closely with the Director of Operations and Compliance to maintain consistency of service to students, equitable working conditions for staff, and aligned policies and procedures to ensure department compliance at all times. The Director serves on OSFA and EM leadership teams and maintains strong, positive relationships with division and campus partners for recruitment and retention efforts and demonstrates a full understanding and active participation in fulfilling the mission of the organization. Campus partners include, but are not limited to: University Admissions, Office of the Registrar, Student and Departmental Account Services, Student Affairs, academic departments, Center for International Education, and Disability Resources.

Northern Arizona University serves over 28,000 students, with 21,500 located on the Flagstaff Campus in Arizona and 6,600 students enrolled at 22 other instructional sites throughout the state and online. This position is located on the Flagstaff, AZ campus and reports to the Associate Vice President of Enrollment Management.

See nau.edu/hr for full job description.

Qualifications:
Minimum:

- Bachelor's degree AND 3 to 5 years of administrative and supervisory experience, OR
- 5 to 7 years of equivalent work experience and education.

Preferred:

- Masters degree in education, business, human relations, or other related field.
- Experience with PeopleSoft SIS, SalesForce CRM and ScholarshipUniverse awarding platform.
- Experience working in a financial aid office and administering federal, state, institutional, and scholarship aid.
- Experience with and understanding of Veterans education benefits.

Comments:
This is a full-time, on-campus position.

Employer:
Northern Arizona University
Contact:
Amanda Cornelius

Address:
PO Box 4108
Flagstaff, AZ 86011


Work Phone:
928-523-8960

Email:
Amanda.Cornelius@nau.edu

Website:
nau.edu/hr