Survey and Reporting Manager

Classified Ad Title:
Survey and Reporting Manager

Post Date
3/19/2026

Expiration Date
6/17/2026

Details:
The Office of Institutional Planning and Effectiveness (OIPE) at Western Carolina University invites applications for a twelve-month, full-time Survey and Reporting Manager. This EHRA Non-Faculty position provides high-level technical, analytical, and consultative support for institutional survey research, external reporting, and compliance activities that inform planning, accreditation, accountability, and strategic decision-making across the University.
The Survey and Reporting Manager serves as the University\'s Qualtrics Brand Administrator, IPEDS Keyholder, and lead survey researcher, overseeing enterprise survey administration, student course surveys, and recurring external and benchmarking surveys. This role translates complex data into clear, actionable insights for campus leadership and stakeholders.
Key Responsibilities
-Serve as the Qualtrics Brand Administrator, managing enterprise survey settings, security, templates, and user support.
-Provide expert consultation on survey methodology, design, administration, analysis, and reporting for faculty, staff, and administrators.
-Lead the centralized administration of Student Course Surveys, including scheduling, data integrity, and reporting.
-Serve as the IPEDS keyholder, working in partnership with the UNC System\'s data unit to submit required IPEDS data.
-Coordinate and submit external reports and benchmarking surveys, ensuring accuracy, consistency, and compliance with federal, state, system-level, and accreditation requirements.
-Integrate and analyze data from multiple institutional systems (e.g., Banner, Qualtrics) to support institutional effectiveness, program review, and strategic initiatives.
-Develop dashboards, reports, and visualizations that communicate findings to technical and non-technical audiences.


Qualifications:
Minimum Qualifications
-Bachelor's degree in a related field (e.g., Statistics, Social Sciences, Educational Research, Data Science, Information Systems), or an equivalent combination of education and experience.
-3-5 years of progressively responsible experience in institutional research, survey administration, data analysis, or a closely related field, preferably in higher education.
-Demonstrated knowledge of survey design, data governance, and confidentiality standards.
Preferred Qualifications
-Master's degree in a related field with coursework in quantitative research methods or statistics.
-Experience as a Qualtrics Brand Administrator or advanced enterprise user.
-Experience coordinating IPEDS reporting and/or recurring external or benchmarking surveys.
-Proficiency with relational databases and analytical or visualization tools (e.g., SQL, SAS, Tableau, Power BI).


Comments:
For more information or to apply: https://jobs.wcu.edu/postings/33371
Application Review: Open until filled; review begins April 20, 2026

Western Carolina University is a comprehensive rural and regional institution serving more than 11,000 students and is part of the University of North Carolina System. Located in Cullowhee, NC, WCU's campus is nestled in the Blue Ridge Mountains, offering an exceptional quality of life with access to outdoor recreation, a vibrant arts community, and nearby metropolitan areas including Asheville, Greenville, Knoxville, Charlotte, and Atlanta.
Western Carolina University is an Equal Opportunity Employer and welcomes applications from all qualified candidates.


Employer:
Western Carolina University
Contact:
Tim Metz

Email:
tdmetz@wcu.edu

Website:
https://jobs.wcu.edu/postings/33371