What 2-1-1 service can do for your library staff and its customers
How to find the local 2-1-1 service providers in Ohio and across the US
How and why Mansfield/Richland County Public Library partnered with their county JFS to offer this direct service.
Don't just "google" - Use Google like a pro! Google's many services provide numerous tools to provide your patrons with the best information and you with the resources to be more efficient. Learn some Google tips, tricks, and best practices to impress your colleagues and customers.
After attending this half day training, you'll have a new appreciation of what Google can do for you.
Light refreshments will be provided.
Attendees will gain practical searching skills to apply within any information-searching environment.
Attendees will be re-acquainted with standards of reference service to measure their own and/or their staff's performance.
Attendees will learn the importance of and how to conduct a thorough reference interview.
How to effectively welcome the ELL community into the Library using best practices in outreach
How to engage ELL patrons with staff encounters, signage, relevant programming, collections and volunteerism
Learn about grant funding and potential community partnerships
Are exposed to diverse approaches to serve immigrants/New Americans at different levels of investment.
Will recognize that providing these services and programs can often be multi-purposed to serve long-time residents and any new resident as well as newcomers to the US.
Construct a list of 10 concrete things they can do in their buildings and in their communities based on webinar content.
Research you community’s need for the service
Identify and utilize on-hand resources
Utilize suggested best practices
Promote your new program
Have you seen bullet journaling on social media? Are you wondering what it's all about? This webinar will teach you about bullet journaling, which is a flexible organization method that can be your planner, to-do list, notebook, calendar, and more - all in one place! A bullet journal allows you to create a customizable system that works for you to help you get organized, whether you prefer a beautifully decorated scrapbook or a lean list-making planner. You will also learn how to present a program on bullet journaling at your own library.
Learning Objectives:
Mary Jo Kachurik is an Adult Services Librarian at Warren-Trumbull County Public Library, where she is responsible for providing reference service, presenting programs, and assisting with collection development. Her professional interests include programming for younger adults and community engagement. Mary Jo began bullet journaling in 2015 and has taught several classes on bullet journaling since then.
In this session, we’ll cover tech troubleshooting basics: how to approach the device or the person having the issue; first questions to ask; and common issues with websites, mobile devices, and computer programs. We’ll also reframe the technology troubleshooting process in a more familiar context: a reference conversation or customer service interaction.
Learning Objectives:
Jennifer Koerber has two decades of experience in libraries, in both public-facing and behind-the-scenes roles. After 17 years at the Boston Public Library, she established her own business providing technology training and consulting services to libraries, and recently completed a contract as Training Manager at Harvard University Library, overseeing staff training for a new ILS platform.
She has written extensively for Library Journal on public library services and technology, and in May 2018, her book Library Services to Immigrants and New Americans: Celebration and Integration was released by Libraries Unlimited. In what remains of her time, she is an avid mobile photographer, crafter, and traveler.
You can find Jennifer online at www.jenniferkoerber.com and www.worksfromthetreehouse.com.
In this session, we’ll cover tech troubleshooting basics: how to approach the device or the person having the issue; first questions to ask; and common issues with websites, mobile devices, and computer programs. We’ll also reframe the technology troubleshooting process in a more familiar context: a reference conversation or customer service interaction.
Learning Objectives:
Learn basic strategies for approaching technology troubleshooting for themselves and for their patrons, based on best practices from help desk and other tech industry fields.
Get a quick list of frequent issues and how to solve them for a variety of platforms, including the internet and mobile devices.
Gain confidence in their own ability to navigate technology troubleshooting.
Are able to view tech troubleshooting interactions as another form of customer service, to support an open mindset towards finding solutions.
Jennifer Koerber has two decades of experience in libraries, in both public-facing and behind-the-scenes roles. After 17 years at the Boston Public Library, she established her own business providing technology training and consulting services to libraries, and recently completed a contract as Training Manager at Harvard University Library, overseeing staff training for a new ILS platform.
She has written extensively for Library Journal on public library services and technology, and in May 2018, her book Library Services to Immigrants and New Americans: Celebration and Integration was released by Libraries Unlimited. In what remains of her time, she is an avid mobile photographer, crafter, and traveler.
You can find Jennifer online at www.jenniferkoerber.com and www.worksfromthetreehouse.com.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Eleanor Squire Library
The Eleanor Squire Library at Cleveland Botanical Garden is one of the oldest circulating garden libraries in the world, starting in 1937. A donation of books by a member of the Garden Club of Cleveland was the primary reason to create a Garden Center within the city, now the oldest civic garden center within a major metropolitan area. The rare book collection has been now moved to Corning Library of Holden Arboretum after the two institutions merged in 2014. Currently the Sqiuire library has 12,000 titles and features Ohio resources, urban and general gardening.
Presenter:
Gary Esmonde has worked in libraries for over 25 years. Previously before that, he worked at Ohio State University in the glass repair and painting business. Mr. Esmonde got his undergraduate degree at Ohio State and his master’s in library science at Kent State University. He has worked primarily in public libraries, including being manager of the Willowick Public Library for six years. He is currently the library director at the Cleveland Botanical Garden, overseeing a circulating collection of over 12,000 titles. He resides in the city of Cleveland Heights
Warren H. Corning Library
Corning Library is a small specialized library serving primarily the staff and members of Holden Forests and Gardens. The collection focus is on trees and woody plants and shrubs, ecology, woodlot management, forest farming and sustainability, nature and plant conservation/protection. They place special emphasis on the Great Lakes region and Northeastern Ohio. There is an active education outreach program for pre-K through middle school. Materials are acquired to support these programs.
Presenter:
Catherine Wells from 1981 through June 2012 worked at the main library at Case Western Reserve University. At retirement she held the position of The Assistant Director for all public services: reference, instruction, programming for faculty and students. In September of 2014 she took the position of librarian (part-time) at the Warren H. Corning Library. At the Holden Arboretum. She earned her BA in anthropology from Wright State University and MA in anthropology from The Ohio State University. MSLS from Case Western Reserve University.
You’re a librarian, not a doctor! But sometimes, it seems your customers don’t know that. They’ve got a health concern, and you are going to give them an answer. Find out how to take some of the stress and anxiety out of this common public library query with this webinar.
Learning Objectives:
Presenter:
Monique Mason is the manager of the Science & Technology division at the Akron-Summit County Public Library. A member of the Academy of Health Information Professionals, she has presented webinars and lectures on providing health information in a public library setting for OLC, NEORLS, and PLA.
You’re a librarian, not a doctor! But sometimes, it seems your customers don’t know that. They’ve got a health concern, and you are going to give them an answer. Find out how to take some of the stress and anxiety out of this common public library query with this webinar.
Learning Objectives:
Learn techniques to help uncover a patron’s information need
Discover resources to answer public library patrons’ common health and wellness questions
Identify quality health and wellness apps to share with your patrons
Presenter:
Monique Mason is the manager of the Science & Technology division at the Akron-Summit County Public Library. A member of the Academy of Health Information Professionals, she has presented webinars and lectures on providing health information in a public library setting for OLC, NEORLS, and PLA.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
This advanced session will build out your tech troubleshooting tool box by exploring deeper or more subtle problems and discussing higher-level tech concepts that have an impact on users. At the end, you’ll learn how to continually increase your tech knowledge and develop a structure to hang new information on.
Learning Objectives:
Jennifer Koerber has two decades of experience in libraries, in both public-facing and behind-the-scenes roles. After 17 years at the Boston Public Library, she established her own business providing technology training and consulting services to libraries, and recently completed a contract as Training Manager at Harvard University Library, overseeing staff training for a new ILS platform.
She has written extensively for Library Journal on public library services and technology, and in May 2018, her book Library Services to Immigrants and New Americans: Celebration and Integration was released by Libraries Unlimited. In what remains of her time, she is an avid mobile photographer, crafter, and traveler.
You can find Jennifer online at www.jenniferkoerber.com and www.worksfromthetreehouse.com.
This advanced session will build out your tech troubleshooting tool box by exploring deeper or more subtle problems and discussing higher-level tech concepts that have an impact on users. At the end, you’ll learn how to continually increase your tech knowledge and develop a structure to hang new information on.
Learning Objectives:
Jennifer Koerber has two decades of experience in libraries, in both public-facing and behind-the-scenes roles. After 17 years at the Boston Public Library, she established her own business providing technology training and consulting services to libraries, and recently completed a contract as Training Manager at Harvard University Library, overseeing staff training for a new ILS platform.
She has written extensively for Library Journal on public library services and technology, and in May 2018, her book Library Services to Immigrants and New Americans: Celebration and Integration was released by Libraries Unlimited. In what remains of her time, she is an avid mobile photographer, crafter, and traveler.
You can find Jennifer online at www.jenniferkoerber.com and www.worksfromthetreehouse.com.
You will learn the difference between genealogy and family history, and get an understanding of the types of information that researchers seek
You will learn about helpful resources already in the reference collections of most libraries
You will learn how to get a handle on the types of records outside the library that researchers need and where they are located
The benefit of providing more mentoring opportunities between library clerks and librarians to build a better library
Explore the meaning of customer service and what it truly means to serve the public
Challenge participants to see that their bias/fear of co-mingling staff has, and will continue to, hold them back from providing quality customer experiences and growing our profession
This webinar will give an introduction into the Spanish language as well as the people that speak it. You will be provided with short cuts and an understanding of the basics of the language. Know the essential phrases that can breach some of the communication gap when working with Spanish speaking patrons that do not speak English.
Learning Objectives:
Presenter:
Jaime Declet was born and raised in Caguas Puerto Rico. Moving to Ohio to finish his college degree at OSU. He made a stop to visit relatives in Cleveland, and the rest as they say is history. Married to Jeannine, children Andrew & Victoria. He started working in libraries as a volunteer in the sixth grade through High School. Working for the Cleveland State University, Fine Arts Library for six years and has been working in public libraries for the past 19 years. Mr. Declet started his public library career with the Lorain Public Library. He currently works for the Cleveland Public Library managing the South Branch. Mr. Declet is a member of the Advisory Board of Virginia Hamilton Conference on Multicultural Children's Literature, member of the Board of Directors of the Tremont West Development Corporation. His job is to make sure that the community he serves knows that the Library is here to help. Therefore, he makes sure that the Library is front and center in all community events
Explain differences between and appropriate uses for the EBSCOhost and Explora interfaces
Perform basic and advanced searches in both, including filtering options
Describe the best ways for extracting full text for offline use
Using resources primarily provided by the Census Bureau and the American Library Association, participants will identify key Census tasks and the target dates/timelines for each.
By examining a list of frequently-asked questions and other related resources, participants will be able to recognize several ways libraries of all types can help their communities achieve optimum Census counts.
Using details associated with completing the Census online, participants have the opportunity to list several ways libraries can support the online option and use this information to design their own online option support strategy.
Understand the purpose of copyright law and its relevance to the work of librarians and their patrons
Gain knowledge of some of the different types of misinformation that patrons may have about copyright
Appreciate how inquiry learning practices can help empower people with a deeper understanding of how copyright law applies to the everyday practices of work, school and daily life.
Joe Ceterski began his career at EBSCO in 2005, delivering online training for EBSCO Information Services. He is now a Senior Customer Engagement Manager, covering the Northeastern United States and Canada, providing online and onsite training for eBooks, EBSCOhost, EDS, and other EBSCO services. Joe is a librarian, and received his Master of Library Science from the University at Albany. He has more than 30 years of library experience, and has worked in academic libraries; as a special librarian in science and engineering libraries; and as a trainer for EBSCO and for Nylink, a New York State library consortium.
Become familiar with federal resources online
Navigate the waters of authoritative vs. reliable
Identify federal and state politicians for patrons to contact regarding their inquiries
This webinar will give an introduction into the Spanish language as well as the people that speak it. You will be provided with short cuts and an understanding of the basics of the language. Know the essential phrases that can breach some of the communication gap when working with Spanish speaking patrons that do not speak English.
Learning Objectives:
Introduction to the Spanish Language
Learn short cuts
Learn essential phrases
Presenter:
Jaime Declet was born and raised in Caguas Puerto Rico. Moving to Ohio to finish his college degree at OSU. He made a stop to visit relatives in Cleveland, and the rest as they say is history. Married to Jeannine, children Andrew & Victoria. He started working in libraries as a volunteer in the sixth grade through High School. Working for the Cleveland State University, Fine Arts Library for six years and has been working in public libraries for the past 19 years. Mr. Declet started his public library career with the Lorain Public Library. He currently works for the Cleveland Public Library managing the South Branch. Mr. Declet is a member of the Advisory Board of Virginia Hamilton Conference on Multicultural Children's Literature, member of the Board of Directors of the Tremont West Development Corporation. His job is to make sure that the community he serves knows that the Library is here to help. Therefore, he makes sure that the Library is front and center in all community events.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
This advanced session will build out your tech troubleshooting tool box by exploring deeper or more subtle problems and discussing higher-level tech concepts that have an impact on users. At the end, you’ll learn how to continually increase your tech knowledge and develop a structure to hang new information on.
Learning Objectives:
Learn more advanced techniques for tech troubleshooting, including looking “under the hood” and reverse engineering what happened.
Understand that it’s not always the device in front of them that’s the issue, and how to explain higher-level tech concepts to less-savvy patrons.
Gain confidence in their own ability to navigate technology troubleshooting.
Are able to view tech troubleshooting interactions as another form of customer service, to support an open mindset towards finding solutions.
Jennifer Koerber has two decades of experience in libraries, in both public-facing and behind-the-scenes roles. After 17 years at the Boston Public Library, she established her own business providing technology training and consulting services to libraries, and recently completed a contract as Training Manager at Harvard University Library, overseeing staff training for a new ILS platform.
She has written extensively for Library Journal on public library services and technology, and in May 2018, her book Library Services to Immigrants and New Americans: Celebration and Integration was released by Libraries Unlimited. In what remains of her time, she is an avid mobile photographer, crafter, and traveler.
You can find Jennifer online at www.jenniferkoerber.com and www.worksfromthetreehouse.com.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.Explain differences between and appropriate uses for the EBSCOhost and Explora interfaces
Perform basic and advanced searches in both, including filtering options
Describe the best ways for extracting full text for offline use
The Alzheimer’s epidemic
Current medical research into brain-healthy lifestyles
A variety of innovative responses in library programming dedicated to those living with Alzheimer’s and their care givers
Have you seen bullet journaling on social media? Are you wondering what it's all about? This webinar will teach you about bullet journaling, which is a flexible organization method that can be your planner, to-do list, notebook, calendar, and more - all in one place! A bullet journal allows you to create a customizable system that works for you to help you get organized, whether you prefer a beautifully decorated scrapbook or a lean list-making planner. You will also learn how to present a program on bullet journaling at your own library.
Learning Objectives:
Attendees will learn what bullet journaling is and what components typically make up a bullet journal
Attendees will learn how to create a bullet journal and ways to use a bullet journal as an organization system
Attendees will learn how to facilitate a class on bullet journaling at their own library
Mary Jo Kachurik is an Adult Services Librarian at Warren-Trumbull County Public Library, where she is responsible for providing reference service, presenting programs, and assisting with collection development. Her professional interests include programming for younger adults and community engagement. Mary Jo began bullet journaling in 2015 and has taught several classes on bullet journaling since then.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.Learning Objectives:
How copyright is secured;
The types of works eligible for copyright protection;
The rights granted to those who create copyrightable works; and
The duration of copyright
EBSCO Do-It-Yourself Interfaces provide full-text access for many DIY, hobbyist, home improvement and business magazines, along with reference books and video content. In this session, we will explore the Hobbies and Crafts Reference Center, Home Improvement Reference Center, and Small Business Reference Center. Whether you enjoy needlecraft or camping, whether you are fixing the plumbing or painting a bedroom, whether you are starting a small business or looking for marketing advice, these resources provide a wealth of helpful information.
Learning Objectives:
Describe the content of the three reference centers
Browse and search for relevant content
Describe the best ways for extracting full text for offline use
Joe Ceterski began his career at EBSCO in 2005, delivering online training for EBSCO Information Services. He is now a Senior Customer Engagement Manager, covering the Northeastern United States and Canada, providing online and onsite training for eBooks, EBSCOhost, EDS, and other EBSCO services. Joe is a librarian, and received his Master of Library Science from the University at Albany. He has more than 30 years of library experience, and has worked in academic libraries; as a special librarian in science and engineering libraries; and as a trainer for EBSCO and for Nylink, a New York State library consortium.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Understand the difference between privacy and security
Learn a number of strategies for protecting one's information online
Gain confidence to explain these concerns to patrons
Dive deep into the tools and skills needed to verify the authenticity of information, and learn to create engaging fact-checking investigations that inspire students and patrons to investigate viral content. Access to News Literacy Project resources and classroom-ready examples are included.
Learning Objectives:
Dive deep into the tools and skills needed to verify the authenticity of information, and learn to create engaging fact-checking investigations that inspire students and patrons to investigate viral content. Access to News Literacy Project resources and classroom-ready examples are included.
Learning Objectives:
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
In this class, library staff will learn how to play an active, positive role in helping teen and young adult patrons navigate the process of applying to college. From learning the basics about the college application process today to programs they can run themselves and with partners, library staff will leave class not only more informed about the on-going changes and evolutions of the college application process, but also excited about using library resources to create a more equitable experience for young adults.
Learning Objectives:
Recorded 10/5/2022
In this class, library staff will learn how to play an active, positive role in helping teen and young adult patrons navigate the process of applying to college. From learning the basics about the college application process today to programs they can run themselves and with partners, library staff will leave class not only more informed about the on-going changes and evolutions of the college application process, but also excited about using library resources to create a more equitable experience for young adults.
Learning Objectives:
Comparing the Genealogy Giants: Ancestry.com, FamilySearch.org, Findmypast.com and MyHeritage.com.
The "genealogy giants" all provide audiences with tools and records for researching family trees online. They offer access to billions of historical record images, from newspapers to censuses to baptismal registers from the United States and around the world. They offer the ability to build your family tree, explore other people's family trees and even collaborate with fellow descendants. But they aren't all the same. Their record selection, geographical coverage and user bases vary widely. And two of them also offer the ability to integrate DNA discoveries with what you learn from old records.
Learning objectives: