Northeast Ohio Regional Library System
1/1/2016
Ideas for Training your Pages.When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online
Via Adobe Connect
There are currently 80 spots remaining out of 100
1/18/2018
Getting more and more requests for tech classes with no time or skills to create them? In need of supplemental resources to send home with patrons when they come in for one-on-one tech help? Join Monica Dombrowski, Chair of PLA’s Digital Literacy Committee, as she shares strategies and resources along with Information about Gail’s Toolkit—now part of PLA’s DigitalLearn.org that will make it easy for you create and teach tech in your library!Presenter: Monica Dombrowski, Director of Digital Resources, Gail Borden Public Library in Elgin, IL.
Monica has over 20 years of teaching experience in both the corporate and library worlds and was named a 2017 Library Journal Mover & Shaker for her Gail’s Toolkit grant project. She is passionate about digital literacy and showcasing the library as a premier place of education in the community.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online
Via Adobe Connect
3/30/2020
“Teamwork” can’t exist unless you have a motivated “TEAM” and are willing to put in “WORK”. In this presentation, we will discuss how to facilitate a staff development session that demonstrates how important effective communication is in building a strong, cohesive and productive team that works together to reach common organizational goals. The best part is that you can do it with little to no money using supplies you probably already have in the library!Communication is not easy…it takes WORK! A staff that communicates effectively understands that communication is affected by the varied personalities and temperaments of the individuals who make up the collective “team”. It is key that team members learn one another’s communication styles and, more importantly, develop strategies for constructively articulating individual wants and needs while considering the needs and wants of other team members, so that they can collaborate together to further the organization. For example, think of the library as a giant wheel, and the only way it can move forward is if all of the individual gears inside of that wheel—all staff members from all departments—work together.
In this webinar you will learn four different games/activities that you can do with your staff during a staff development session that demonstrate the importance of communicating clearly rather than assuming that others can read your mind:
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Salt And Pepper
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He-Said-She-Said Game
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Minefield
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Googly Eyes
Learning Objectives:
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Learn to facilitate a staff day on a shoe string budget
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Discover ways to demonstrate to staff the importance of using effective, articulate communication skills
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Learn an activity that will allow you to put effective communication and positive team work into practice
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online
Via Adobe Connect
4/17/2020
Effective onboarding is related to many important outcomes for an organization including higher job satisfaction, organizational commitment, lower turnover, higher performance, reduced stress, and on-the-job effectiveness. Unfortunately, onboarding often does not get the time and attention it deserves. This webinar will demystify the process and provide concrete steps to help with the development of a successful onboarding process or to improve upon existing onboarding activities.Learning Objectives:
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Understand the basic components of onboarding, how the onboarding process differs from orientation, and how a successful onboarding program can improve recruitment and retention
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Learn tips for creating a sustainable, scalable, cost-effective and easily deployable onboarding program
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Explore ways to gather feedback on the program and measure its success
Kimberly Bishop, MA, MLS, currently serves as the Staff Development Manager for Dayton Metro Library (Ohio). She has held a variety of public service and management positions in libraries and non-profit organizations across the United States. Kim is devoted to creating passionate and purposeful teams by empowering library workers with the knowledge, skills, and abilities they need to succeed. You can find her online @Love4Libraries on both Twitter and Instagram where she shares food for thought as well as occasional foodie musings.When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online
Via Adobe Connect
4/23/2020
While classroom training has an important place in library staff education, learning is extended and reinforced when staff have the opportunity to work through difficult topics outside of the classroom. In order to support staff learning about issues of equity, diversity and inclusion, Multnomah County Library has developed a “Racially Just” toolkit, containing activities staff can use to learn on their own, with colleagues or in their staff groups.
Learning Objectives:
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Recognize some of the indications that an organization is ready to support staff with self-paced learning about EDI
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Describe the process staff at Multnomah County Library undertook to develop self-paced learning about EDI, and how you might modify that process in your own organization
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Access resources to help with your own EDI training efforts
Presenter:
Amy Honisett has been working in libraries for ten years. Her work has focused on education and training, as well as supporting health and digital literacy awareness. She is currently the Learning and Development Specialist at Multnomah County Library, where she enjoys supporting her colleagues’ professional development. Amy has an MA in English Literature from Portland State University and an MSLIS from Drexel University.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online via Adobe Connect
8/6/2020
In this webinar, take a walk with Kimberly Salcewicz through parts of the instructional design process while she shares tips and knowledge on how to design effective instructional material that encourages learner retention and knowledge transfer. 'She will provide examples and explanations of instructional design principles and how to keep your intended audience at the center of your design decisions.She will also discuss how to use Microsoft Word to make sure your future instructional material is considered accessible. Learning Objectives:
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Learn how to approach your design with the reader/participant as the focus
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Learn about how to create accessible documents using Microsoft Word which will help ensure all patrons can benefit from your created instructional material
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Learn about some principles of instructional design and how to apply them to the needs of your patrons or library teams
Presenter:
Kimberly Salcewicz has a background in education and project management. Over the past 13 years, she has created and facilitated educational/instructional material for a variety of objectives and groups including, public school students, project teams, cross-functional client teams, and library patrons. She also has experience collaborating with companies and departments on how to improve or build their training/instructional materials. She is currently working at the Cuyahoga Falls Library in the circulation department while being enrolled as a full-time Kent State University graduate student. She will graduate in December with a Master’s in Educational Technology.When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online via Zoom
11/12/2020
When a library system moves to a new service platform, it can feel chaotic and disruptive. The whole staff needs to be trained at the same time, while the implementation team is still actively working on configuration and data migration. How do you give everyone what they need to start work on Day 1 when even staff who know the most are still learning and the system isn’t entirely ready? Just as importantly, how do you address the change management needed to prepare staff for a new technological system that may also change physical workflows and even job responsibilities?
Using examples from her experience coordinating training for Alma (Ex Libris), Koerber will examine a variety of approaches and tools that can spread the training net wide.
Learning Objectives:
During and after this webinar, participants will:
- Learn a model for staff training for migrating to a new library service platform (LSP), using Ex Libris’s Alma as an example
- Be able to incorporate change management discussions into their training programs for migrations
- Have a list of resources for providing LSP training online and in person
Presenter:
Jennifer Koerber is a consultant who advises and guides libraries on staff training programs, especially around technology change and skill-building. She has more than 20 years of experience in public-facing and behind-the-scenes roles, including children’s librarian, reference generalist, branch manager, and web services librarian. After 17 years at the Boston Public Library, she established her own business providing technology training and consulting services to libraries. In 2017, Jennifer became staff Training Manager for the Harvard Library ILS migration and pivoted her career to follow this new path. In addition to her library work, Jennifer has written extensively for Library Journal, and is the co-author (with Michael P. Sauers) of Emerging Technologies: a Primer for Librarians (Rowman & Littlefield, 2015). In May 2018, her book Library Services to Immigrants and New Americans: Celebration and Integration was published by Libraries Unlimited/ABC-CLIO.
Location: Online via Zoom
11/12/2020
When a library system moves to a new service platform, it can feel chaotic and disruptive. The whole staff needs to be trained at the same time, while the implementation team is still actively working on configuration and data migration. How do you give everyone what they need to start work on Day 1 when even staff who know the most are still learning and the system isn’t entirely ready? Just as importantly, how do you address the change management needed to prepare staff for a new technological system that may also change physical workflows and even job responsibilities?Using examples from her experience coordinating training for Alma (Ex Libris), Koerber will examine a variety of approaches and tools that can spread the training net wide.
Learning Objectives:
During and after this webinar, participants will:
- Learn a model for staff training for migrating to a new library service platform (LSP), using Ex Libris’s Alma as an example
- Be able to incorporate change management discussions into their training programs for migrations
- Have a list of resources for providing LSP training online and in person
Presenter:
Jennifer Koerber is a consultant who advises and guides libraries on staff training programs, especially around technology change and skill-building. She has more than 20 years of experience in public-facing and behind-the-scenes roles, including children’s librarian, reference generalist, branch manager, and web services librarian. After 17 years at the Boston Public Library, she established her own business providing technology training and consulting services to libraries. In 2017, Jennifer became staff Training Manager for the Harvard Library ILS migration and pivoted her career to follow this new path. In addition to her library work, Jennifer has written extensively for Library Journal, and is the co-author (with Michael P. Sauers) of Emerging Technologies: a Primer for Librarians (Rowman & Littlefield, 2015). In May 2018, her book Library Services to Immigrants and New Americans: Celebration and Integration was published by Libraries Unlimited/ABC-CLIO.
Location: Online via Zoom
1/7/2021
In part 2, we will continue the walk with Kimberly Salcewicz through parts of the instructional design process. She will focus on Task Analysis which is when an instructional designer takes a detailed look at the instructional project’s topic/procedure, before beginning to design. In addition to Task Analysis, she will share instructional design tips and strategies by walking through examples and addressing two instructional challenges.
Learning Objectives:
- Learn about task analysis and how it can help build effective instructional material
- Explore two instructional challenges and some of their instructional solutions
- Learn about the functions of graphics and how to use them to enhance your instructional material
Presenter:
Kimberly Salcewicz has a background in education and project management. Over the past 13 years, she has created and facilitated instructional material for a variety of objectives and groups including, public school students, project teams, cross-functional client teams, and library patrons. She also has experience collaborating with companies and departments on how to improve or build their training and/or instructional materials. She is currently a full-time student at Kent State University earning a Master’s in Educational Technology. She will graduate in December.Location: Online via Zoom
1/7/2021
In part 2, we will continue the walk with Kimberly Salcewicz through parts of the instructional design process. She will focus on Task Analysis which is when an instructional designer takes a detailed look at the instructional project’s topic/procedure, before beginning to design. In addition to Task Analysis, she will share instructional design tips and strategies by walking through examples and addressing two instructional challenges.Learning Objectives:
- Learn about task analysis and how it can help build effective instructional material
- Explore two instructional challenges and some of their instructional solutions
- Learn about the functions of graphics and how to use them to enhance your instructional material
Presenter:
Kimberly Salcewicz has a background in education and project management. Over the past 13 years, she has created and facilitated instructional material for a variety of objectives and groups including, public school students, project teams, cross-functional client teams, and library patrons. She also has experience collaborating with companies and departments on how to improve or build their training and/or instructional materials. She is currently a full-time student at Kent State University earning a Master’s in Educational Technology. She will graduate in December.Location: Online via Zoom
5/12/2021
Discover three steps to help you excel in delivering great online presentations. Online presentations follow many of the same ideas as presenting in person; however, the difference in presentation vehicle and environment can prove to make presentations challenging in new ways. Whether you are just beginning to present online or if you have been presenting for a while, this program will be filled with many tips to make your presentations excel.
Learning Objectives:
⦁ Prepare: Learn how you should prepare for your presentation including setting up your environment, creating your presentation, scheduling, and dressing for the event
⦁ Presentation: Discover tips for the online presentation to add professionalism, enthusiasm, and engagement
⦁ After the Presentation: Explore ways to guide question-and-answer sessions and follow up with attendees
Presenter:
Angela Paterek is the Training Manager at the Rocky River Public Library. She has been creating online content for library patrons for more than 5 years. Along with her over 19 years of being a library trainer and 11 years of training in the corporate environment, Angela has also taught in public schools and business colleges. She has a degree in Business Education from the University of Akron.
Location: Online via Zoom
5/12/2021
Discover three steps to help you excel in delivering great online presentations. Online presentations follow many of the same ideas as presenting in person; however, the difference in presentation vehicle and environment can prove to make presentations challenging in new ways. Whether you are just beginning to present online or if you have been presenting for a while, this program will be filled with many tips to make your presentations excel.
Learning Objectives:
⦁ Prepare: Learn how you should prepare for your presentation including setting up your environment, creating your presentation, scheduling, and dressing for the event
⦁ Presentation: Discover tips for the online presentation to add professionalism, enthusiasm, and engagement
⦁ After the Presentation: Explore ways to guide question-and-answer sessions and follow up with attendees
Presenter:
Angela Paterek is the Training Manager at the Rocky River Public Library. She has been creating online content for library patrons for more than 5 years. Along with her over 19 years of being a library trainer and 11 years of training in the corporate environment, Angela has also taught in public schools and business colleges. She has a degree in Business Education from the University of Akron.
Location: Online via Zoom
5/26/2021
Many of us have become very familiar with Zoom over the last year. While it is an excellent platform that has met the needs for many libraries during this pandemic and beyond, there may be some other platforms and tools available that can help you to better connect with your audience.
Learning Objectives:
- Learn about alternative online services and their features that might better meet your needs
- Discover innovative new platforms that can boost virtual interaction and learning
- Explore tools that can be used to enhance or augment your current virtual presence
Holly Klingler, Continuing Education Coordinator, NEO-RLSLocation: Online via Zoom
5/26/2021
Many of us have become very familiar with Zoom over the last year. While it is an excellent platform that has met the needs for many libraries during this pandemic and beyond, there may be some other platforms and tools available that can help you to better connect with your audience.Learning Objectives:
- Learn about alternative online services and their features that might better meet your needs
- Discover innovative new platforms that can boost virtual interaction and learning
- Explore tools that can be used to enhance or augment your current virtual presence
Holly Klingler, Continuing Education Coordinator, NEO-RLSLocation: Online via Zoom
6/17/2021
Over the past year we have all become familiar with Zoom. However, do you know all the ins and outs, and the capabilities of this platform?
Learning Objectives:
- Learn how to set up a meeting including advanced settings
- Learn what needs to happen before a meeting
- Learn how to run a successful Zoom meeting to include polls, breakout rooms, and more
- Learn about utilizing the social media options within Zoom
Holly Klingler, Continuing Education Coordinator, NEO-RLS
Melissa Lattanzi, Continuing Education Coordinator, NEO-RLSLocation: Online via Zoom
6/17/2021
Over the past year we have all become familiar with Zoom. However, do you know all the ins and outs, and the capabilities of this platform?Learning Objectives:
- Learn how to set up a meeting including advanced settings
- Learn what needs to happen before a meeting
- Learn how to run a successful Zoom meeting to include polls, breakout rooms, and more
- Learn about utilizing the social media options within Zoom
Holly Klingler, Continuing Education Coordinator, NEO-RLSMelissa Lattanzi, Continuing Education Coordinator, NEO-RLSLocation: Online via Zoom
12/1/2021
Millennials, Gen X, Baby Boomers: these terms can bring to mind both good and bad characteristics and personal attributes that may automatically influence the way we interact with clients and coworkers. This session will discuss some of the common age-based stereotypes and the way they can influence learning situations and workplace interactions. Different ways to (and not to) think about common situations will be presented so as to break down and prevent prejudices that might exist in your institution.Learning Objectives:
- Learn the traditional differences in learning styles according to generational groups
- Learn how to accommodate generational learning styles one-on-one and for a group
- Learn how to accommodate the generational learning styles of library staff for training purposes
- Learn how to accommodate learning styles in a virtual environment.
Jessica Curtis has worked in Ohio libraries for 20 years and is currently an adult services librarian for the Westerville Public Library. She specializes in creating user-friendly adult classes for emerging technology and library services. She is also an instructor for Kent State University's iSchool and the author of the ABC-CLIO publication, Teaching Adult Learners: A Guide for Public Librarians (2019). Location: Online via Zoom
12/1/2021
Millennials, Gen X, Baby Boomers: these terms can bring to mind both good and bad characteristics and personal attributes that may automatically influence the way we interact with clients and coworkers. This session will discuss some of the common age-based stereotypes and the way they can influence learning situations and workplace interactions. Different ways to (and not to) think about common situations will be presented so as to break down and prevent prejudices that might exist in your institution.Learning Objectives:
- Learn the traditional differences in learning styles according to generational groups
- Learn how to accommodate generational learning styles one-on-one and for a group
- Learn how to accommodate the generational learning styles of library staff for training purposes
- Learn how to accommodate learning styles in a virtual environment.
Jessica Curtis has worked in Ohio libraries for 20 years and is currently an adult services librarian for the Westerville Public Library. She specializes in creating user-friendly adult classes for emerging technology and library services. She is also an instructor for Kent State University's iSchool and the author of the ABC-CLIO publication, Teaching Adult Learners: A Guide for Public Librarians (2019). Location: Online via Zoom
2/17/2022
Libraries have faced insurmountable changes in the past year. How can libraries carefully adapt to this new normal and keep their team spirit? Our panelists will discuss how they were successful in getting their teams on board with cross-training.
Learning Objectives:
- Encourage teamwork and communication
- Change your team's expectations
- Cross-train your different levels of staff
Brittany Burchett has been working in various libraries for the past ten years in Cincinnati, Midpointe, and Greene County Public Library. Brittany has been with GCPL for five years and is the Head Librarian at the Beavercreek Community Library.
Sue Jeffery has nearly fifteen years of academic, school and public library experience in Massachusetts, Hawaii, and in Ohio with Greene County Public Library. Sue has served the last seven years as Head Librarian in two GCPL locations and currently manages the Winters Bellbrook Community Library.
Melissa Fasanella has more than 24 years of working academic/public library experience. Melissa’s has worked in libraries at The Ohio State University, various public library locations in Cincinnati, and Greene County Public Library. Melissa has served as the Head Librarian at the Xenia Community Library for the past five years.
Keesha Chambers Summers is in her thirteenth year as the Head of Youth Services at the Xenia Community Library. Keesha previously worked in a variety of public and academic library positions in Georgia that included bibliographic instruction, interlibrary loan, and management.
Location: Online via Zoom
2/17/2022
Libraries have faced insurmountable changes in the past year. How can libraries carefully adapt to this new normal and keep their team spirit? Our panelists will discuss how they were successful in getting their teams on board with cross-training. Learning Objectives:
- Encourage teamwork and communication
- Change your team's expectations
- Cross-train your different levels of staff
Brittany Burchett has been working in various libraries for the past ten years in Cincinnati, Midpointe, and Greene County Public Library. Brittany has been with GCPL for five years and is the Head Librarian at the Beavercreek Community Library.
Sue Jeffery has nearly fifteen years of academic, school and public library experience in Massachusetts, Hawaii, and in Ohio with Greene County Public Library. Sue has served the last seven years as Head Librarian in two GCPL locations and currently manages the Winters Bellbrook Community Library.
Melissa Fasanella has more than 24 years of working academic/public library experience. Melissa’s has worked in libraries at The Ohio State University, various public library locations in Cincinnati, and Greene County Public Library. Melissa has served as the Head Librarian at the Xenia Community Library for the past five years.
Keesha Chambers Summers is in her thirteenth year as the Head of Youth Services at the Xenia Community Library. Keesha previously worked in a variety of public and academic library positions in Georgia that included bibliographic instruction, interlibrary loan, and management.
Location: Online via Zoom
8/11/2022
Here is an opportunity to share your challenges and successes with your peers. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your confirmation email a reminder 2 hours before the meeting. We hope you will join us.
Email topics ahead of time to Ragan Snead.
Location: Online via Zoom
8/17/2022
Five years ago, Kent District Library (MI) created a response framework for their employees to use to respond to difficult situations that occur in the library. Responding to concerns and complaints in a kind and empathetic way ensures people feel listened to and cared for. This prevents escalation and helps maintain a safe environment. Last year, Kent District Library revisited the Frameworks through the lens of Equity, Diversity and Inclusion. The new Frameworks focuses on learning and growing together, and de-escalating situations for the safety of all, while addressing unconscious bias.
In this session, we will introduce four frameworks which each have an acronym to help staff remember the steps.
Code Green, LEARN
Code Yellow, CARDS
Code Red, EBBS
Code Follow-Up, FLOWS
The Code Green Framework is for daily complaints and interactions, such as book challenges. Code Yellow is for slightly more escalated situations, and Code Red is for situations where the safety of patrons and staff may be at risk. Finally, Code follow-Up focuses on self-care and reflection after a difficult situation.
Learning Objectives:
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Upon Completion, participant will be able to plan for the development of a response framework for their communities.
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Participants will be able to create an evaluation plan for existing patron behavior responses to ensure the diverse experiences and backgrounds of the community are respected and policies are equitable.
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At the end of the session, participants will be able to employ responses for immediate use with their patrons.
Liz Knapp is a Regional Manager I at Kent District Library in Kent County, Michigan. Liz's region includes three libraries, two in rural areas, and two in suburban areas. Liz has worked in libraries for over 20 years in Michigan, Florida and Indiana. She has been part of the Response Framework project for 6 years and is the current leader. Liz has presented on a regional, state, and national level on kind, empathetic and compassionate communication in difficult situations.
Shelley Roossien has been the Accessibility & Inclusion Specialist for KDL for the past 17 years. She heads up the Talking Book & Braille Center program, as well as other library services and programs for people with disabilities. She is also the co-leader for the Equity, Diversity, and Inclusion workgroup.
Leigh Verburg is a Branch Librarian at Kent District Library and is engaged with the Equity, Diversity and Inclusion workgroup within the library system. She is passionate about social justice and acknowledging race, power and privilege to help deconstruct systemic racism.
Location: Online via Zoom
8/17/2022
Recorded 8/17/2022Five years ago, Kent District Library (MI) created a response framework for their employees to use to respond to difficult situations that occur in the library. Responding to concerns and complaints in a kind and empathetic way ensures people feel listened to and cared for. This prevents escalation and helps maintain a safe environment. Last year, Kent District Library revisited the Frameworks through the lens of Equity, Diversity and Inclusion. The new Frameworks focuses on learning and growing together, and de-escalating situations for the safety of all, while addressing unconscious bias.
In this session, we will introduce four frameworks which each have an acronym to help staff remember the steps.
Code Green, LEARN
Code Yellow, CARDS
Code Red, EBBS
Code Follow-Up, FLOWS
The Code Green Framework is for daily complaints and interactions, such as book challenges. Code Yellow is for slightly more escalated situations, and Code Red is for situations where the safety of patrons and staff may be at risk. Finally, Code follow-Up focuses on self-care and reflection after a difficult situation.
Learning Objectives:
-
Upon Completion, participant will be able to plan for the development of a response framework for their communities.
-
Participants will be able to create an evaluation plan for existing patron behavior responses to ensure the diverse experiences and backgrounds of the community are respected and policies are equitable.
-
At the end of the session, participants will be able to employ responses for immediate use with their patrons.
Liz Knapp is a Regional Manager I at Kent District Library in Kent County, Michigan. Liz's region includes three libraries, two in rural areas, and two in suburban areas. Liz has worked in libraries for over 20 years in Michigan, Florida and Indiana. She has been part of the Response Framework project for 6 years and is the current leader. Liz has presented on a regional, state, and national level on kind, empathetic and compassionate communication in difficult situations.
Shelley Roossien has been the Accessibility & Inclusion Specialist for KDL for the past 17 years. She heads up the Talking Book & Braille Center program, as well as other library services and programs for people with disabilities. She is also the co-leader for the Equity, Diversity, and Inclusion workgroup.
Leigh Verburg is a Branch Librarian at Kent District Library and is engaged with the Equity, Diversity and Inclusion workgroup within the library system. She is passionate about social justice and acknowledging race, power and privilege to help deconstruct systemic racism.
Location: Online via Zoom
9/7/2022
Boundaries and limit settings for patrons at public libraries can prevent library workers from feeling drained at the end of a work day. When healthy boundaries are set, it helps us manage our own frustration or anger instead of feeling as if there is a loss of control. This session will teach participants not only how to identify when patrons blur the lines of professional and personal boundaries in the library, but how to work through the common boundaries issues that are faced when dealing with the public.
Learning Objectives:
- Session will provide applicable concepts on how to identify and understand most common situations when patrons blur professional and personal boundaries.
- Session will provide practical tools to library staff on how to set limits and deal with patrons who cross the boundary lines when visiting libraries.
- Participants will learn de-escalation techniques when dealing with difficult patrons.
- Participants will learn the importance of self -care by learning new techniques on how to take care of themselves during and after these uncomfortable encounters.
Presenter:
Nicole Bryan, MLS Neighborhood Library Supervisor, Brooklyn Public LibraryNicole has spent some of her career within the social services arena, developing programs and meeting constituents' needs. Currently, she assesses the delivery of library services, by employing trauma-informed methods, to transitional populations in public library branches and homeless shelters in Brooklyn, N.Y. She received her MLS degree from Long Island University.
Location: Online via Zoom
9/7/2022
Recorded 9/7/2022Boundaries and limit settings for patrons at public libraries can prevent library workers from feeling drained at the end of a work day. When healthy boundaries are set, it helps us manage our own frustration or anger instead of feeling as if there is a loss of control. This session will teach participants not only how to identify when patrons blur the lines of professional and personal boundaries in the library, but how to work through the common boundaries issues that are faced when dealing with the public.
Learning Objectives:
- Session will provide applicable concepts on how to identify and understand most common situations when patrons blur professional and personal boundaries.
- Session will provide practical tools to library staff on how to set limits and deal with patrons who cross the boundary lines when visiting libraries.
- Participants will learn de-escalation techniques when dealing with difficult patrons.
- Participants will learn the importance of self -care by learning new techniques on how to take care of themselves during and after these uncomfortable encounters.
Presenter:
Nicole Bryan, MLS Neighborhood Library Supervisor, Brooklyn Public LibraryNicole has spent some of her career within the social services arena, developing programs and meeting constituents' needs. Currently, she assesses the delivery of library services, by employing trauma-informed methods, to transitional populations in public library branches and homeless shelters in Brooklyn, N.Y. She received her MLS degree from Long Island University.
Location: Online via Zoom
10/9/2023
Keynote: You are the Guardians at the Gate
You may not know this, but you are the leaders in the fight against ignorance, censorship, and misinformation. When your customers think of the library, they think of you! You are the guardians at the gates, truly unsung heroes who deal with all types of chaos and disorder throughout the days and nights at your library. This keynote will celebrate your awesome work, get some tools to fight the good fight and learn some techniques to make deeper connections with your customers.
Presenter:
Maurice Coleman is a trainer, coach, and keynote speaker. Maurice helps organizations improve their human processes and use of technology, expand their internal/external communications, and broaden their focus and implementation of EDI activities.
Maurice is also the host and producer of the long-running (and oldest) training/education and empowerment podcast T is for Training and the Technical Trainer at a county library system located in the North-Eastern corner of Maryland.
He was named a Library Journal Mover and Shaker in 2010 and was a member of the first class of WebJunction’s National Library CE Training Institute in 2014.
Breakout Session 1
Ambassadorship = Customer Service + Marketing + Community Engagement
Are you promoting your library the best you can, both inside and outside the library walls? Learn ways that you can better represent your library in your community. Become a good ambassador!
Learning Objectives:
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Empowering you and your staff members to become good ambassadors.
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Preparing for successful contacts within your community.
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Enhancing your community's perception of your library.
Presenter: Susan Ungham, former children's associate and retired branch manager with experience in rural, suburban, and urban public libraries; current part-time instructor in Cuyahoga Community College's Encore program for older adults.
Together We Need to Understand Diversity in the Library Collection
Why is having a collection that is diverse such an important goal for libraries? In our time together we will explore what “diversity” means in regard to collections, what our history is with serving diverse communities, and why every staff member, no matter what their job, needs a good understanding of the importance of diverse collections.
Presenter: Wendy Bartlett serves as the Collection Development & Acquisitions Manager for Cuyahoga County Public Library, a position she has held since 2009. Before that, Wendy was the branch manager for the Beachwood Branch of CCPL, and before that, the Assistant Director of the Kent Free Library. Wendy was the Regional Manager of the Cleveland-Pittsburgh Borders stories before joining the library world. She also served as a Councilperson for the Village of Lodi, her hometown in her twenties, where she first learned about budgeting for government agencies.
Unleash the Power of Nonverbal Communication!
Explore the importance and impact of body language and how you can use it to elevate your customer service to new heights. Learn where body language comes from and how to decipher what the body is saying. Utilize nonverbal tells to establish rapport, convey confidence, and manage conflict. Explore ways body language has evolved since the pandemic and how you can leverage nonverbal cues to create positive and effective interactions in today’s environment. Finally, discover not only how to positively influence others, but truly change how you think and feel, all through body language. Don't miss this transformative session and enhance your customer service approach today!
Presenter: Holly Klingler
For over thirteen years, Holly Klingler has been training people in a variety of career fields on how to maximize their communication, creativity, and critical thinking skills. She has presented at the Akron Women’s Bar Association, the Ohio Certified Public Accountants Annual Conference, OhioMeansJobs and the Hudson Job Corp., and has trained library staff for over twelve years, eight of which were as the Continuing Education trainer at the Northeast Ohio Regional Library System. She teaches valuable techniques to help professionals showcase their strengths, sharpen their skills, and build their confidence. Holly has a Master of Arts degree in Philosophy, a Masters of Library and Information Science, and a certification in nonverbal analysis. She is also a certified Career Development facilitator and an MBTI Certified Practitioner and Facilitator. She is currently an Instructional Systems Designer for the Technical Excellence Office at the NASA Safety Center.
Re-energizing Your Space: How Cleaning and Mental Health are Connected
Feeling anxious, stressed or unable to focus? Take a look around you. Clutter, mess or an untidy work area can make some people feel overwhelmed. In fact, research shows that cleaning (or a lack of cleaning) can have an impact on your mental health. Clinical psychologist, Dawn Potter, PsyD, discusses tips for decluttering, and how a neat workspace can positively impact your wellbeing.
Presenter: Dawn Potter PsyD is a psychologist and clinical assistant professor with the Cleveland Clinic Lerner College of Medicine. She specializes in the treatment of anxiety and stress-related disorders. She is an experienced health psychologist trained in cognitive behavioral therapy. Dr. Potter completed her bachelor of arts and master of arts in psychology at Carleton University in Ottawa, Canada. She then completed her doctorate of psychology from Pacific University in Hillsboro, Oregon. She completed a pre-doctoral internship with IU Health Ball Memorial Family Medicine Residency Center in Muncie, Indiana and a postdoctoral fellowship with MetroHealth in Cleveland, Ohio.
Breakout Session 2: Networking sessions
Breakout Session 3
Bridging the Gap: Social Work in Libraries
Meeting people where they are is a significant yet unwritten social work rule. An increase in community needs coupled with the evolution of libraries and their varying clientele, there is no better place for Social Workers to be. This workshop is designed to provide insight into community-based needs, identify ways in which staff and patrons benefit from social service expertise, and dispel the myth that libraries have a future without the incorporation of Social Work Principles & Practices.
Presenter: Bryanta L. Spencer is a licensed independent Social Worker and founder of Fortitude Wellness and Consultations LLC where she provides psychotherapy and professional development training. She holds certifications as a Clinical Trauma Professional and Mental Health First Aider. To compliment her passion for helping others and rooting for the underdog, she completed her undergraduate studies at The Ohio State University earning dual degrees in Social Work and Communications with a minor in Criminology. She also holds a Master of Science in Social Administration from Case Western Reserve University. Currently, she is serving as the Social Work Manager of Cuyahoga County Public library. Social services being provided in libraries is a growing trend and she is the first Social Worker in Cuyahoga County to be employed by a library system.
Roundtable Conversation about Book Challenges
Come share your concerns about book challenges and leave not only with a feeling of solidarity, but with techniques to aid your work.
Facilitator: Wendy Bartlett, Collection Development and Acquisitions Manager
Art of Storytelling
Want to learn how to tell a captivating story? This session will show you how to unlock the power of storytelling and turn your experience into compelling narrative. We'll discuss the building blocks of narrative, how to shape your story, presentation tips, as well as how to overcome writer's block. You'll leave this workshop with a strong start to your own story, as well as ideas for how to incorporate storytelling into your programming.
Presenter: Dana Norris is the founder of the Story Club, a storytelling show which has held shows in Chicago, Boston, Cleveland, Pittsburgh, Minneapolis, Belgrade, Columbus, and Tulsa. She currently produces and hosts Story Club Cleveland and teaches at Literary Cleveland. She is the author of The Storytelling Code: 10 Simple Rules to Shape and Tell a Brilliant Story. She has also been published in McSweeney's Internet Tendency, The Rumpus, CLE Scene, Tampa Review, and her stories have been featured on NPR stations WBEZ and WKSU, among others.
Re-energize Your Spirit
As library staff, your jobs are more important than ever to support the emotional and intellectual needs of your patrons. Your time and talents make you very important people! To keep your work active and purposeful you must focus on ways to recall and maintain your purpose and energy so that you may continue to be healthy stewards of this work. Come be a part of a conversation that will aid in re-energizing your spirit and remind you of WHY you do this work!
Learning Objectives:
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Learn how our energy contributes to our emotional wellness and the energy of others.
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Identify ways to protect, heal and revitalize your Spirit for the work that you do.
Presenter: Erin Turner, LISW-S, is the Intensive Services Program Manager at Crossroads/Beacon Health in Lake County and Adjunct Faculty for Youngstown State School of Social Work Graduate Program. She has worked in community mental health settings for over 20 years as a volunteer, direct service provider, clinical supervisor and program manager. She has extensive experience working with children, adolescents, families and adults with a variety of mental health issues, including trauma, mood disorders and crisis situations. Erin specializes in community-based crisis intervention. Erin has provided multiple trainings within the context of Social Work including, Risk Assessment, Trauma, Compassion Fatigue and Motivational Interviewing.
In addition, there will be stations throughout the day for relaxing and re-charging your energy. These will consist of adult coloring, puzzles, health tech, meditation and more.
Location: Lakeland Community College
7700 Clocktower Drive
Kirtland, OH 44094-5198
Online Registration has closed for this event
1/18/2024
Onboarding can be scary for new employees, ineffective for trainers, and frustrating for all involved. By gamifying the process, you can improve information retention while increasing motivation. Learn how to create a new employee challenge that is interesting, consistent, and fun!
Learning Objectives:
● Learn best practices for creating an online Beanstack challenge for training.
● Take a tour through a live challenge.
● Hear first-hand accounts of the adapted training experience.
● Discuss opportunities for growth in the onboarding process.
Presenter:
Emily Correa is the Deputy Director for the Campbell County Public Library System in Virginia. She was a member of the 45th Class of Leadership Lynchburg in 2021, and was named one of Lynchburg Business Magazine's Top 20 Under 40 in 2022. Emily currently serves on the Virginia Library Association's LGBTQIA+ Forum. Previously she was involved in leadership with other VLA groups, the Mid-Atlantic Library Alliance, The Power of WE Lynchburg, and the County of Campbell.Location: Online via Zoom
1/18/2024
Recorded 1/18/24Onboarding can be scary for new employees, ineffective for trainers, and frustrating for all involved. By gamifying the process, you can improve information retention while increasing motivation. Learn how to create a new employee challenge that is interesting, consistent, and fun!
Learning Objectives:
● Learn best practices for creating an online Beanstack challenge for training.
● Take a tour through a live challenge.
● Hear first-hand accounts of the adapted training experience.
● Discuss opportunities for growth in the onboarding process.
Presenter:
Emily Correa is the Deputy Director for the Campbell County Public Library System in Virginia. She was a member of the 45th Class of Leadership Lynchburg in 2021, and was named one of Lynchburg Business Magazine's Top 20 Under 40 in 2022. Emily currently serves on the Virginia Library Association's LGBTQIA+ Forum. Previously she was involved in leadership with other VLA groups, the Mid-Atlantic Library Alliance, The Power of WE Lynchburg, and the County of Campbell.Location: Online via Zoom
1/25/2024
Have you ever wondered what it takes to be a manager? Have you wondered if you have what it takes to be a good leader? Are you interested in working now to develop the skills and abilities needed to be a good manager and leader? If so, this webinar will help you gain a clear understanding of what skills, abilities, and qualities a good manager needs. You will also have a chance to hear from a panel of supervisors from different types of libraries, at different management levels, and at different points in their management careers about their experiences and advice for people wanting to become a manager.
Learning Objectives:
- You will learn what skills you will need to develop in order to be a good manager.
- You will learn the qualities and abilities needed in a manager.
- You will gain a sense of what it is like to be a manager or supervisor.
- You will get real-world advice and guidance from the panel of managers.
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over five years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.Panel:
Andrea Wittmer, Head Librarian at The Ohio State University Mansfield CampusBromfield Library And Information Commons
Andrea is the librarian and director of The Bromfield Library and Information Commons where she serves The Ohio State University at Mansfield and North Central State College communities. She has innumerable creative pursuits and can be found engaging in those when she’s not at work.
Kim Garrett, Deputy Director at Warren-Trumbull County Public LibraryWith a passion for knowledge and a dedication to serving the community, Kim brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment.
Mariana Branch, Director at Kingsville Public Library Mariana has a unique background, having earned her bachelor's degree in Archaeology from Kent State University to become an "Accidental Librarian" in 2009 serving as library director for 14 ½ years. She is a member of the Association of Rural and Small Libraries, serves on the American Library Association's (ALA) Peggy Barber Tribute Grant Selection Committee, and demonstrated her commitment to her local community by serving on the United Way of Ashtabula County Board from 2015 to 2018.
Kathy Zappitello, Executive Director at Conneaut Public LibraryIn addition to her role as Executive Director, Kathy is a past president of ARSL, the Association for Rural & Small Libraries. With over 20 years of experience, she has displayed courageous commitment to leadership paired with a genuine passion for empowering others, all within the framework of rural library service.
Kaya Burgin, Loveland Branch Manager for Cincinnati and Hamilton County Public LibraryKaya received her Bachelor of Arts in History and Bachelor of Science in Education from Miami University and her MLIS from the University of Pittsburgh. In 2015, she was named an American Library Association Emerging Leader. Kaya believes libraries are places where people can come together and share their experiences with each other.
Location: Online via Zoom
1/25/2024
Recorded 1/25/24Have you ever wondered what it takes to be a manager? Have you wondered if you have what it takes to be a good leader? Are you interested in working now to develop the skills and abilities needed to be a good manager and leader? If so, this webinar will help you gain a clear understanding of what skills, abilities, and qualities a good manager needs. You will also have a chance to hear from a panel of supervisors from different types of libraries, at different management levels, and at different points in their management careers about their experiences and advice for people wanting to become a manager.
Learning Objectives:
- You will learn what skills you will need to develop in order to be a good manager.
- You will learn the qualities and abilities needed in a manager.
- You will gain a sense of what it is like to be a manager or supervisor.
- You will get real-world advice and guidance from the panel of managers.
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over five years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.Panel:
Andrea Wittmer, Head Librarian at The Ohio State University Mansfield CampusBromfield Library And Information Commons
Andrea is the librarian and director of The Bromfield Library and Information Commons where she serves The Ohio State University at Mansfield and North Central State College communities. She has innumerable creative pursuits and can be found engaging in those when she’s not at work.
Kim Garrett, Deputy Director at Warren-Trumbull County Public LibraryWith a passion for knowledge and a dedication to serving the community, Kim brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment.
Mariana Branch, Director at Kingsville Public Library Mariana has a unique background, having earned her bachelor's degree in Archaeology from Kent State University to become an "Accidental Librarian" in 2009 serving as library director for 14 ½ years. She is a member of the Association of Rural and Small Libraries, serves on the American Library Association's (ALA) Peggy Barber Tribute Grant Selection Committee, and demonstrated her commitment to her local community by serving on the United Way of Ashtabula County Board from 2015 to 2018.
Kathy Zappitello, Executive Director at Conneaut Public LibraryIn addition to her role as Executive Director, Kathy is a past president of ARSL, the Association for Rural & Small Libraries. With over 20 years of experience, she has displayed courageous commitment to leadership paired with a genuine passion for empowering others, all within the framework of rural library service.
Kaya Burgin, Loveland Branch Manager for Cincinnati and Hamilton County Public LibraryKaya received her Bachelor of Arts in History and Bachelor of Science in Education from Miami University and her MLIS from the University of Pittsburgh. In 2015, she was named an American Library Association Emerging Leader. Kaya believes libraries are places where people can come together and share their experiences with each other.
Location: Online via Zoom
2/22/2024
Becoming a supervisor adds new and different challenges to your work day regardless of the type or size of library you work in. The Academy's courses will provide you with the skills and confidence you need to handle the many and varied challenges of being a supervisor. Programs will focus on three key areas: leadership, communication and staff development. The Academy is appropriate for new supervisors in multi-type libraries and for those who want a refresher.
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The Academy is a blended course that runs from February through October and consists of 6 in-person workshops and 3 webinars.
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We recommend that you attend the Academy in its entirety in order to maximize your learning.
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Archives of live webinars will be available at your convenience for those attending the Academy in its entirety and experiencing a scheduling conflict.
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Live webinars will be available individually for registration for those NOT attending the Academy in its entirety.
"This was a great program. I enjoyed meeting everyone who also attended. The conversations and exercises were extremely helpful. My boss has already said he has seen an improvement in my leadership skills thanks to this program."
"I ABSOLUTELY loved this series and think NEO-RLS did an amazing job of offering varied topics that pertain to new supervisors!"
Session 1
Thursday, February 22, 2024 - Twinsburg Public Library
9:30 am - 4:00 pm
It all Starts with Attitude and Knowing Yourself
Being a good supervisor starts with having a great attitude and our series will begin with the opportunity to listen and interact with leaders as they share their experiences regarding the impact of attitude. Be sure to bring your most pressing questions.
The panel will consist of:
Jonathan Harris, Director, Portage County District Library
Carla Sarratt, Director of Libraries, University of Mount Union
Aurora Martinez, Director, Morley Library
Trent Ross, Deputy Director, Rocky River Public Library
Mariana Branch, DIrector, Kingsville Public Library
The afternoon will focus on a Myers Briggs assessment. The Myers-Briggs Type Indicator (MBTI) assessment provides a useful method for understanding people by looking at eight personality preferences that everyone uses at different times. One of the most critical aspects of the MBTI is that it identifies preferences, not abilities or skills. It is designed to bring type awareness to those who might find growth and learning within its ideas. You will have fun exploring and validating your type preferences. The MBTI is the most popular assessment in the world and has been applied as a tool for many years by a variety of users around the globe. This assessment will not only help you to know yourself but give you insights into how your employees work.
Presenter:
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio. For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional. She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant. She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries. She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.
Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University. She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.
Session 2
Tuesday, March 19, 2024 - Cuyahoga Falls Library
9:30 am - 4:00 pm
Morning Session: Change Course without Rocking the Boat
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later. How do you go about addressing something that might have been brewing for a long time without Rocking the Boat? Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.
Presenter:
Cheryl Kuonen, Director, Mentor Public LibraryAfternoon Session-Resolving Conflict through Trust and Team Building
Whether you are a new a supervisor or a seasoned manager, this interactive session will help you enhance your skills in managing your team. The discussion will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
Learning Objectives:
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Learn how to create and build a cohesive team
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Learn the dos and don’ts of creating and maintaining trust
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Learn a step-by-step process for having difficult conversations
Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups. Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.Session 3
Tuesday, Apri 16, 2024 - Bainbridge Branch, Geauga County Public Library
9:30 am - 4:00 pm
Leading with Assurance: Decision-Making and Effective Supervision
This workshop is designed for library supervisors seeking to enhance their leadership skills, focusing on confident decision-making and effective supervision strategies. Participants will engage in interactive discussions, real-life scenarios, and collaborative activities to strengthen their ability to navigate challenges, set strategic goals, and cultivate accountability within their teams.
Learning Objectives:
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Gain the confidence needed to lead proactively and make informed decisions.
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Analyze potential scenarios, responses, and outcomes encountered in a supervisory role.
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Participate in group activities and engage with peers to collaboratively explore and share insights, offer mutual support, and exchange best practices.
Ragan Snead, Executive Director, Northeast Ohio Regional Library System, has 12 years of experience in public and academic libraries. She has a passion for staff development and helping library staff reach their full potential. In addition to her work in various areas of librarianship, Ragan has experience in management, community outreach, and strategic planning. She received her MLIS from Kent State University and her MBA from Lake Erie College. Session 4
Thursday, May 2, 2024 at 10:00 am - 11:00 am From Your Desktop
Time Management Yours and Theirs
Time management is one of the most important skills that any manager/supervisor should have. Understanding, implementing and following effective time management practices will help you accomplish more.
Learning objectives:
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Valuing your own time
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Setting realistic priorities
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Delegating tasks effectively
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Recognizing and avoiding time wasters
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Taking Action
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Practical Tools
Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and co-chairs PLA’s Membership Advisory Group. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.Session 5
Tuesday, June 11, 2024 -- Twinsburg Public Library
9:30 am - 4:00 pm
Morning Session
HR Stuff Every New Supervisor Should Know: Having a Solid Legal Foundation
Learning Objectives:
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Understanding the relevant legal landscape as related to leading and supervising employees;
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Recognizing inappropriate workplace behavior (e.g., misconduct, job performance deficiencies, harassment, tardiness and attendance);
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Knowing how to respond lawfully and effectively to inappropriate behaviors in the workplace
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Development of effective leadership and employee relations skills, particularly for new supervisors and those who have been promoted from within;
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Considering effective performance management and corrective action techniques.
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Developing effective documentation
Jim P. Wilkins, Shareholder, OSBA Certified Specialist in Labor & Employment Law, Kastner Westman & Wilkins, LLCJim began his law career more than thirty years ago when labor law – dealing with unions -- was in full bloom, and employment law was still emerging. As a result, he has a depth and breadth of experience in labor law that many younger lawyers won’t have because of the decline in the unionized segment of the American workforce.
Throughout his career, he has devoted significant time to representing and counseling employers on union relations matters, including collective bargaining negotiations, arbitration proceedings, and maintaining non-union status. He has negotiated countless labor contracts in both the private and public sectors, both blue collar and white collar. He regularly represents employers before the National Labor Relations Board and Ohio’s State Employment Relations Board in representation and unfair labor practice proceedings.
At the same time, Jim is as much an employment lawyer as he is a labor lawyer. He has been around from the outset of such landmark legislation as the ADA and FMLA. Both have a tremendous impact on the day-to-day advice he provides to employers who look to him to keep them out of trouble. When discrimination claims arise, Jim represents employers in state and federal courts and before the EEOC and state fair employment practice agencies. Jim also assists employers who have federal contracts with their affirmative action obligations, including the preparation of affirmative action plans.
Afternoon Session:
Interviewing Techniques for New Supervisors
Hiring great employees is critical to an organization's success and makes life easier for everyone. The key to hiring the right person starts with the application and interview process. You will learn how to create an interview plan, how to construct appropriate interview questions that provide the information you need, and how to avoid common interview mistakes. In addition, we will cover what is and isn't legal to ask a candidate and how to evaluate the information you have received in order to make the best decision.
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Learn how to present the current open position
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Develop a workable hiring strategy
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Understand how to determine which candidates to interview
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Practice steps and techniques to use in a behavioral based interview
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Recognize how to use silence effectively when interviewing.
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Learn how to uncover past personal and work behaviors.
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Utilize examples of past behaviors to predict future performance.
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Understand the importance and how to welcome newly hired employees
Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built a robust leadership training curriculum to serve her clients. Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.Session 6
Wednesday, July 17, 2024 at 10 am - 11 am From Your Desktop
Practical Budget Management: How to Avoid Disaster, Make Smart Moves, Report Responsibly, and Stress Less About your Budget!
Whether you’re a newly minted library staffer responsible for the budget for Summer Reading, a Director concerned with making the most of your budget, or have budgeting responsibilities somewhere in-between, budgeting can be intimidating. Join Wendy Bartlett, Collection Development & Acquisitions Manager for Cuyahoga County Public Library, and learn basic budgeting do’s and don’ts, how to be ready for unexpected decreases in funding, how to cope if you mess up, and how to educate yourself about the bigger budgeting picture. You’ll leave with practical ideas (and tools!) that will make working with the budget a pleasure rather than a chore.
Learning Objectives:
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Basic budgeting do’s and don’ts
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Prepare for the unexpected
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How to handle a mistake
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Understanding the bigger budgeting picture
Presenter:
Wendy Bartlett serves as the Collection Development & Acquisitions Manager for Cuyahoga County Public Library, a position she has held since 2009. Before that, Wendy was the branch manager for the Beachwood Branch of CCPL, and before that, the Assistant Director of the Kent Free Library. Wendy was the Regional Manager of the Cleveland-Pittsburgh Borders stories before joining the library world. She also served as a Councilperson for the Village of Lodi, her hometown in her twenties, where she first learned about budgeting for government agencies.Session 7
Wednesday, August 14, 2024 -Location TBD
9:30 am - 3:30 pm
In the morning session we will learn about setting performance goals, monitoring performance, and conducting periodic evaluations - all critical job skills for all supervisors. We will utilize real-life scenarios through group activities to reinforce these skills.
The afternoon session will focus on professional language to use in writing the evaluation that will provide clear, empowering conversations with employees. Scenario-based group learning will also be used in this session. Handouts will give those in attendance useful takeaways to assist in all aspects of the performance process.
Presenter:
Colleen Kelly, MATLT, MAEDColleen spent 28 ½ years working for the Willoughby-Eastlake Public Library in a variety of roles. She started her library career as a part-time circulation clerk, worked as the Head of Circulation at the Eastlake Library, served as the Technology Coordinator for 15 years and ended her career as the first Human Resources Coordinator. Colleen also served as a member of many committees and chaired the Staff Recognition, Staff Development Day and Staff Training committees. Along the way, she helped form the union and served as the Union President for 6 years – negotiating two contracts.
Serving in her many roles at the library gave Colleen a varied experience with the performance evaluation process. She supervised several clerks and computer technicians over the years and used many different types of evaluations. She also served on 2 committees that created the different evaluation forms and processes.
Colleen retired on July 1st of 2021. She spends most days enjoying the company of her 12 grandchildren. She has a passion for training and is working on developing training programs on several topics.
Wednesday, September 4, 2024 -at 10 am - 11 am From Your Desktop
Prioritizing Self-Care
In our roles as supervisors and leaders, the importance of self-care is often acknowledged but frequently overlooked. Our attention is dedicated to managing our organizations, supporting our employees, and achieving our objectives. Neglecting personal well-being can detrimentally impact our teams, whereas embracing a regimen of healthy self-care can significantly enhance both our effectiveness and that of our employees. Recognizing the importance of self-care is a key characteristic of effective leaders. This session will guide you in identifying when to shift your focus inward and provide essential insights into the questions to ask to begin prioritizing self-care.
Ragan Snead, Executive Director, Northeast Ohio Regional Library SystemFinal Session - Thursday, October 3, 2024 at a Location TBD
9:30 am - 3:30 pm
Morning Session
Boosting Your Leadership Self Confidence
This workshop offers positive actions leaders must take to help break free from stress, perfectionism and self-doubt so they can find the confidence to work and lead effectively.
Learning Objectives:
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Achieve confidence and break free from self-doubt
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Find your voice to speak and act with assertiveness
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Build resilience and bounce back from setbacks
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio. For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional. She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. Afternoon Session
We will conclude the academy with the return of first day panel of speakers with time to network and get those final questions answered.
Location: Online and at various libraries
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
2/27/2024
Join your Ohio library colleagues for a roundtable discussion about staff wellness initiatives. Share your challenges and successes related to employee assistance programs, wellness committees, staff recognition programs, and more. Yvette Wasko, Human Resources Manager at Warren-Trumbull County Public Library, will discuss the benefits of tying a wellness program into your health insurance benefits as a win/win for employees and the library. Jacey Duffer, Human Resources Generalist at Toledo Lucas County Public Library, will discuss TLCPL's partnership with Be Well Solutions to provide a comprehensive wellness program for all employees and spouses.
Panelists:
Yvette Wasko is a highly experienced Human Resources Professional with an impressive career spanning nearly 30 years, primarily dedicated to serving the Warren-Trumbull County Public Library. She holds a Bachelor's degree in Business Administration, Human Resources Management from Youngstown State University (YSU), showcasing her commitment to excellence in her field.
Jacey Duffer is a seasoned Human Resources Generalist with a rich and diverse professional background spanning over 25 years. Her journey in the professional realm has been deeply rooted in the dynamic environment of the Toledo Lucas County Public Library. Throughout her tenure at TLCPL, she has navigated through different roles, acquiring a comprehensive understanding of the organization’s intricacies. Armed with a Bachelor’s Degree in Business Administration with a concentration in Human Resources Management, she has dedicated most of her career to serving the public in various capacities within the library system. 
Phyllis Winfield (she/her) is a veteran human resources generalist with 32 years in the field, primarily serving Worthington Libraries. In the HR universe, you name it, Phyllis has done it! She has grown HR at the Library from a department of one to a staff of four. She earned a Bachelor of Science in Business Administration with a dual major in Human Resources Management and Procurement/Materials Management from Bowling Green State University.Location: Online via Zoom
5/29/2024
Are you exploring cross-training at your library, but unsure of how it fits in with your union? Cheryl Grizzell, Chief Operating Officer at Lorain Public Library System, and Jennifer Welsh, Senior Director of Public Services at Stark Library, will offer their experiences navigating this matter. They will discuss topics such as:
- The importance of the relationship between the union and management
- How library size & staffing may impact cross-training
- Staff members working "down" positionally versus working in multiple departments
- Considerations for libraries that already have unions, as well as those where unionizing may be on the horizon
Presenters:
Cheryl Grizzell, Chief Operating Officer at Lorain Public Library System
Jennifer Welsh, Senior Director of Public Services at Stark Library
Location: Online via Zoom
12/5/2024
Now is your opportunity to chat with other library staff that plan training for staff or patrons. Come and share speaker suggestions. Bring your challenges and we will solve them together.
Location: Online via Zoom